Help Desk Technician 1
The IT Help Desk Technician I's role is to provide a single point of contact for end users to receive support and maintenance within the organization's end-user computing environment.
This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance.
They will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion and provide end-user assistance where required.
Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.
Exercise a high level of professionalism and confidentiality when working with staff, projects and proprietary information.
Record, track and document IT service incidents; resolve incidents per established Service Level Agreements.
Provide proactive support to Clark Pacific employees to ensure optimal working of the hardware and software and provide coaching on best practices.
Support implementation of new computers, hardware projects and hardware installations.
Install pre-packaged software as needed and perform updates to software releases.
Be knowledgeable of tools available for diagnostic and performance of hardware.
Perform hands-on fixes at the desktop level when remote tools are not appropriate.
Work with third-party support and PC equipment vendors as required.
Follow defined process for on-boarding and off-boarding employees.
Contribute to technician knowledge base and create help sheets for users.
Other duties as assigned.
Core Values:
Determination:
Meet challenges head on! Innovation:
Always look for better! Well-Being:
Seek the success, health and happiness of all!
Benefits:
Competitive compensation, being paid on a weekly basis.
Health, Dental and Vision Insurance with the options of using Kaiser and VSP for vision! Medical FSA Dependent Care FSA Employer paid life insurance paid by Clark Pacific Voluntary Ancillary Benefits such as Critical Illness, Accident Insurance and Whole life insurance.
401k matching 100% of the first 3%, then 50% of the next 2% Membership to our local gym Benefits will be subject to a waiting period Interested? Want to learn more? If you're a hard-working nice person who is smart and curious, and think that this position is right for you, we want to hear from you.
Please apply and let's begin the journey.
Welcome to Clark Pacific.
Let's do great things together! Clark Pacific is an Equal Opportunity EmployerEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Confidentiality Knowledge Base Perseverance Professional Attitude Self Motivation Service Level Agreement Estimated Salary: $20 to $28 per hour based on qualifications.
This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance.
They will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion and provide end-user assistance where required.
Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.
Exercise a high level of professionalism and confidentiality when working with staff, projects and proprietary information.
Record, track and document IT service incidents; resolve incidents per established Service Level Agreements.
Provide proactive support to Clark Pacific employees to ensure optimal working of the hardware and software and provide coaching on best practices.
Support implementation of new computers, hardware projects and hardware installations.
Install pre-packaged software as needed and perform updates to software releases.
Be knowledgeable of tools available for diagnostic and performance of hardware.
Perform hands-on fixes at the desktop level when remote tools are not appropriate.
Work with third-party support and PC equipment vendors as required.
Follow defined process for on-boarding and off-boarding employees.
Contribute to technician knowledge base and create help sheets for users.
Other duties as assigned.
Core Values:
Determination:
Meet challenges head on! Innovation:
Always look for better! Well-Being:
Seek the success, health and happiness of all!
Benefits:
Competitive compensation, being paid on a weekly basis.
Health, Dental and Vision Insurance with the options of using Kaiser and VSP for vision! Medical FSA Dependent Care FSA Employer paid life insurance paid by Clark Pacific Voluntary Ancillary Benefits such as Critical Illness, Accident Insurance and Whole life insurance.
401k matching 100% of the first 3%, then 50% of the next 2% Membership to our local gym Benefits will be subject to a waiting period Interested? Want to learn more? If you're a hard-working nice person who is smart and curious, and think that this position is right for you, we want to hear from you.
Please apply and let's begin the journey.
Welcome to Clark Pacific.
Let's do great things together! Clark Pacific is an Equal Opportunity EmployerEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Confidentiality Knowledge Base Perseverance Professional Attitude Self Motivation Service Level Agreement Estimated Salary: $20 to $28 per hour based on qualifications.
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